Shock plan for change
Continuous improvement is a group job, not only yours.
A client told me some time ago that they knew they needed to change their business strategy, but they didn't even know where to start.
Why don't you ask your team?
We took their sales team and had them make three lists entitled:
- Things we should stop doing. Resource consumption without results.
- Things we should keep doing (and promoting). High ROI where investment is needed.
- Things we should start doing. Innovation.
We pooled everyone's lists and found two or three areas on each list that stood out. We appointed a person responsible for each, encouraged them to set up a SWAT-style immediate action team, and encouraged them to start working and report weekly.
Observation, diagnosis, prescription and action. This is the order to follow.
And you, do you already have your change shock plan?
Oriol López Villena 2022